Returns & Exchanges

INTRODUCTION
This Policy is operated by https://studiosurbhi.com/ (hereinafter referred to as "Us/we/our"). "Client", "You" and “Your” refers to the person who visits this Website, for browsing, exploring and purchasing products from our Website.

POLICY
We strive to achieve the highest production quality and also work closely with our delivery partners to ensure that you receive your pieces in a timely fashion and great condition. However, in case you have an issue with the garment that you receive, please follow our policy below:

Refund Policy: We do not offer refunds, but your product is eligible for an exchange/style exchange if it satisfies the following conditions:

1. An incorrect garment has been delivered to you, not matching your order confirmation.
2. The garment you purchased has been delivered with a manufacturing defect.
3. The garment is not of the right size (in which case, it is eligible for a size exchange only, in the same piece). Size Exchange will be done only once (1 time).

NOTE: For returns/exchange reach to us within 5 days of delivery. Returns/exchange will not be accepted after 5 days from the delivery.

Please note the following exclusions to the return/exchange eligibility:

*International Return, Exchange & Alteration Policy*

At Studio Surbhi, each piece is thoughtfully crafted with attention to detail. For our international clients, please review our policy below:

1. Standard Size Orders (Returns & Exchanges)*

We offer returns and exchanges on standard size orders only.
Requests must be initiated within [5 days] of delivery.
The product must be unused, unworn, and in its original condition with all tags intact.
All return shipping and re-shipping charges are to be borne by the client.*
We do not offer refunds.* Once the return is received and approved, a *credit code* equivalent to the product value will be issued, valid for *3 months* from the date of issuance.

2. Custom Fit Orders (Alterations Only)

As custom-fit pieces are made specifically to your measurements, we do not offer returns or exchanges on these orders.
We do offer *alteration support* if required.
All alteration shipping (return and re-shipping) costs will be borne by the client.*

3. Important Notes

* We recommend carefully reviewing size charts and measurements before placing your order.
* Any duties, taxes, or customs charges (if applicable) are non-refundable.
* Studio Surbhi reserves the right to decline returns that do not meet the above conditions.

No Return and/or Exchange on embroidered pieces

Return and/or Exchange on non-embroidered pieces
You can return your product within 5 days of delivery, provided it meets our quality standards. Please ensure that the item is unused, in its original condition, and has all tags and packaging intact. Return requests made after 5 days will not be accepted.

 
Any garment which has been customized for size, colour, etc.:
Any garment that has been customized for size, color, or any other specification is considered a final sale. Customized items are not eligible for return, exchange, or refund under any circumstances. This includes, but is not limited to, alterations made to fit specific measurements or unique design preferences. By placing an order for a customized garment, you agree to these terms.
 
No Return and/or Exchange on Sale items:
Sale items are not eligible for return, exchange, or refund. This policy applies to all discounted products, including those on clearance, promotional offers, or limited-time sales. By purchasing a sale item, you acknowledge and agree to these terms, and no exceptions will be made.

Slight irregularities in colour and texture due to the digital print and hand embellish techniques:
Due to the digital printed fabrics and the traditional hand embroidery techniques employed, slight irregularities in colour and texture may be present. These variations are not defects but are inherent characteristics that contribute to the unique beauty and individuality of each piece. As such, they are not considered valid reasons for return, exchange, or refund. By purchasing our products, you acknowledge and accept these natural variations.
 
Slight variations in colour due to possible differences in rendering across screens:
Please note that slight variations in colour may occur due to differences in how colours are rendered across various screens and devices. These variations are not considered defects and will not be eligible for return, exchange, or refund. By placing an order, you acknowledge and accept that the actual product colour may differ slightly from what is displayed on your screen.
 
Cancellation of Orders:
In the event of cancellation of your pre-paid orders on our account due to unforeseen event, the amount of the orders, shall be refunded to your bank account.

We do not provide alteration services for any non-discounted product, including those on clearance, promotional offers, or limited-time sales.

If your garment meets the above criteria, please email us at info@studiosurbhi.com and/or WhatsApp us at +91 8529366401, sharing the following details:
Order number

The reason for the exchange request, sharing images in case of a defective or incorrect piece.

Our team will verify the request, after which we will email or contact you for necessary action. The product must be received within seven days from the day of contact with our team, at the address below:

Studio Surbhi
D-22-B, Akar Marg,
Bani Park, Jaipur,
Rajasthan 302016 

Please ensure that the product you return is unused and that the original packaging and tags are in place.

Please note that exchange charges of the return are to be borne by the customer.

TAXES & DUTIES 

For Indian Customers 
Product Prices displayed are inclusive of all taxes and duties.
  
For International Customers 
Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.